Melvin - Project Manager with 10+ years of delivery expertise in IT and Telecom

San Pedro Sula, Cortés Department, Hondurasen

Led multiple project teams delivering complex IT solutions within budget and time constraints.

Progressed from software developer to project manager, acquiring comprehensive skills across software development and project execution.

Contact via CazVid

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Summary

Seasoned project manager with over 10 years leading successful technology projects, specializing in cross-functional coordination and stakeholder engagement.

Key Achievements

Managed stakeholder communication and coordinated cross-functional teams, enhancing project efficiency.

Skills

Project ManagementExperto

Led project planning, execution, and delivery in IT and Telecom sectors, ensuring objectives are met.

Software DevelopmentAvanzado

Participated in software design, coding, and testing as part of project teams prior to managerial roles.

Stakeholder CommunicationAvanzado

Facilitated communication between technical teams and clients or management to ensure clarity and satisfaction.

Risk ManagementIntermedio

Assessed and mitigated project risks to maintain project integrity and stakeholder trust.

Experience

Customer Service Representative

Concentrix

August 2024 - December 2024

Provided customer support for the U.S. market through calls and chats., Resolved customer inquiries, complaints, and requests efficiently and professionally., Logged each interaction using internal software tools., Maintained high levels of customer satisfaction by focusing on empathy and effective solutions.