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Customer care advocate
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Competencies
Demonstrated experience with Medicaid Transportation Coordination.
Demonstrated experience with Appointment Scheduling.
Demonstrated experience with Customer Retention.
Demonstrated experience with Complaint Handling.
Demonstrated experience with Data Entry & Documentation.
Education
Languages
Summary
Customer care advocate open to new opportunities
Experience
Customer Account Executive (CAE)
Assisted customers with domestic and international money transfers.. Resolved inquiries regarding transaction status, fees, delivery times, and account services.. Verified customer information and ensured compliance with company policies and security procedures.. Investigated and resolved transaction issues, payment discrepancies, and service-related concerns.. Provided support through phone, email, and chat while maintaining high customer satisfaction.. Educated customers on MoneyGram products, services, and transfer options.. Accurately documented customer interactions and updated account records in CRM systems.. Handled sensitive customer information with confidentiality and professionalism.. Met performance metrics for quality, productivity, and customer satisfaction.. Collaborated with internal departments to ensure timely resolution of customer issues.
Customer Service Representative (CSR)
Delivered exceptional customer service by assisting customers with billing inquiries, account maintenance, service activations, plan changes, and device support.. Resolved complex customer concerns through active listening, problem-solving, and effective communication while ensuring a positive customer experience.. Troubleshot wireless, internet, and device-related issues, providing step-by-step guidance and technical support to achieve timely resolution.. Educated customers on Verizon products, services, promotions, features, and account options to help them make informed decisions.. Processed payments, account updates, upgrades, service modifications, and order requests accurately and efficiently.. Maintained detailed and accurate records of customer interactions, service requests, and resolutions using CRM and customer management systems.. Handled sensitive customer information with professionalism and strict adherence to company privacy and security policies.. Collaborated with internal departments and technical support teams to resolve escalated issues and ensure customer satisfaction.. Consistently met or exceeded key performance indicators, including customer satisfaction, quality assurance, productivity, and first-call resolution goals.. Built strong customer relationships by demonstrating empathy, professionalism, and a commitment to delivering high-quality service during every interaction.