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Mercy Boma

Ruiru, Kiambu, Kenya Available for Remote Work

Customer Service and Sales Professional with 2 Years Experience

  • Successfully transitioned from first to second level customer support
  • Gained experience in sales and customer service roles
  • demonstrated ability to adapt and improve in call center environments
Customer Service
Intermediate
Provided support and assistance to customers, ensuring satisfaction and issue resolution.
Sales
Intermediate
Engaged in sales activities over two years, contributing to company growth and customer acquisition.
Communication Skills
Intermediate
Effective verbal communication to engage customers and convey information clearly.
Adaptability
Intermediate
Able to move between support levels and roles within a call center environment.
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