Merlin - Welcome to CazVid!

Demonstrated experience with Sales and customer service techniques.

Demonstrated experience with Active listening and problem solving.

Demonstrated experience with Customer retention strategies.

Demonstrated experience with Chat and email support experience.

Managed virtual appointment scheduling for multiple departments., Coordinated calendars and optimized booking systems., Communicated with clients via phone and digital platforms., Maintained organized records and databases., Handled 40+ daily interactions with accuracy and professionalism.

Responded to high volume of customer messages via chat and email., Provided timely and accurate resolutions to inquiries., Built trust with clients through clear written communication., Followed company guidelines and brand standards.

Delivered personalized virtual customer service., Assisted customers with orders and product information., Managed more than 60 calls daily., Increased customer satisfaction and loyalty.