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M

Merlin

Appointment Scheduler

Contato

Domingos Martins,Espírito Santo,Brazil
Disponível na CazVid
Contato pela CazVid

Competências

Sales and customer service techniquesIntermediate

Demonstrated experience with Sales and customer service techniques.

Active listening and problem solvingIntermediate

Demonstrated experience with Active listening and problem solving.

Customer retention strategiesIntermediate

Demonstrated experience with Customer retention strategies.

Chat and email support experienceIntermediate

Demonstrated experience with Chat and email support experience.

Remote work proficiencyIntermediate

Demonstrated experience with Remote work proficiency.

Formação acadêmica

Food Technology
ISA University
Completed Expected November 2026
English Immersion Program
ISA University
Completed December 2019

Idiomas

enNative

Resumo

View Merlin's professional profile on CazVid.

Experiência

Appointment Scheduler

Contact Center Dominicana
February 2025 - January 2026

Managed virtual appointment scheduling for multiple departments., Coordinated calendars and optimized booking systems., Communicated with clients via phone and digital platforms., Maintained organized records and databases., Handled 40+ daily interactions with accuracy and professionalism.

Chat and Email Support Representative

Alorica Dominicana
2024 - 2025

Responded to high volume of customer messages via chat and email., Provided timely and accurate resolutions to inquiries., Built trust with clients through clear written communication., Followed company guidelines and brand standards.

Sales Agent

Support Services Group
2022 - 2024

Delivered personalized virtual customer service., Assisted customers with orders and product information., Managed more than 60 calls daily., Increased customer satisfaction and loyalty.

Habilidades

Sales and customer service techniquesActive listening and problem solvingCustomer retention strategiesChat and email support experienceRemote work proficiency
Publicado na CazVid - 17 de mai. de 2026
Contato Merlin