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Chat Moderator / Online Support Representative
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Competencies
Applied statistical techniques and data visualization tools to interpret complex datasets across finance and healthcare domains.
Designed and optimized SQL queries for data extraction, analysis, and reporting purposes in various projects.
Built interactive dashboards using BI tools to facilitate data-driven decision making for stakeholders.
Utilized Python for data cleaning, automation, and analysis to enhance project efficiency.
Education
Summary
Dedicated Data Analyst with over 5 years of expertise in transforming data into actionable insights, with a focus on improving efficiency and decision-making process. Skilled in SQL, Python, and visualization dashboards.
Key Achievements
- Led data analysis projects that improved reporting efficiency by 30%, supporting strategic decision-making.
- Developed a dashboard that visualized key performance metrics, reducing report generation time from days to hours.
- Collaborated with cross-functional teams to implement data collection processes, enhancing data quality and reliability.
Experience
Chat Moderator / Online Support Representative
Moderated live chats to ensure rule compliance, Responded professionally to user inquiries, De-escalated conflicts and handled sensitive content, Supported promotions and sales conversations
Sales & Customer Support Associate
Engaged customers via chat platforms, Explained products to improve conversions, Built rapport and handled objections