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Application Support Engineer with 5+ years in cloud and database support
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Competencies
Supported and monitored AWS cloud services including EC2, EKS, and using virtualization tools like VMware.
Run SQL and NoSQL queries and manage database updates in Oracle, MySQL, and MongoDB environments.
Utilized tools like ELK, Kibana, Grafana, and New Relic for system monitoring and log analysis.
Handled support requests, troubleshooting, and incident resolution across multiple platforms and tools.
Managed identity and access controls, SSO, MFA, and security protocols for applications and systems.
Education
Languages
Summary
Supports cloud-based applications, monitors system logs, and manages incident response and infrastructure support with a focus on AWS and Kubernetes environments.
Key Achievements
- Provided L2/L3 support using JIRA, troubleshooting logs, and managing incident responses.
- Collaborated across teams to support AWS cloud services and monitor Kubernetes microservices with ELK tools.
- Managed application lifecycle tasks including configuration, integration, and deployment in cloud environments.
Experience
Application Support Engineer
Provide L2/L3 support through JIRA with change requests and incidents., Recreate and troubleshoot log errors., Collect and troubleshoot organization logs, alerts, data and metrics in dashboard., Collaborate with teams on pending tasks and activities across AWS cloud services- IaaS, PaaS, SaaS.,...
Application Support Analyst II
Coordinate application integration and decommission., Application lifecycle management change requests to configure SSO, SAML and SSL certificates for authentication and authorization and encryption purposes., Monitor Kubernetes microservices clustering with ELK’s- Kibana, Grafana and New Relic.,...
Application Analyst
Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration.
Cybersecurity and SOC Analyst
SOC Analyst involved with installs, monitoring and technical Support to (SIEM) TLC. (Tripwire Logic center), Monitor logs and events with threat detection system (IP360), Collect config files from Win-Linux servers, network, file, cisco, database, oracle., Use Unix commands to login and make...
Application Support Engineer
Used PowerShell to monitor and run scripts and commands to fix user errors in SaaS apps., Monitor and check log errors, fixes, and installs to windows Servers., Run scripts and queries in Mysql, Oracle SQL to eliminate errors and update tables., Assign GPO settings to users and computers in AD.
Operations support analyst
Monitor system applications and infrastructure., Monitor web apps and alerts through awareness systems. HP Clustering, and VM’s., Perform troubleshooting through terminal command line to gather log errors in servers.
Customer Support Specialist
Provide helpdesk support to customers and clients with their healthcare products and systems., Unlock LDAP accounts, reset passwords, change settings in Active Directory-DS., Probe, troubleshoot, diagnose, and restore connectivity to client services and user access.
HRBP specialist
Act as POC for HP employees worldwide., Help employee query guidelines, HCM, Benefits, Talent, Benefits, Payroll and Time Tracking., Used workday as primary tool for analysis and CRM for inquiring information and updates.