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Michael
Bilingual Customer Service Agent and Team Lead with 2+ years in Call Center
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Competencies
Delivered exceptional support via phone and email, addressing customer needs effectively
Fluent in English and Spanish, used to serve a diverse customer base and facilitate training
Supervised and coached team members to improve service quality and team success
Conducted training sessions to improve agent performance and customer service metrics
Languages
Summary
Bilingual customer service agent and team lead with over two years of experience in call centers, proficient in English and Spanish, with a track record of training and mentoring new agents.
Key Achievements
- Promoted from Agent to Team Lead at Qualfon, demonstrating leadership growth
- Provided bilingual customer service in English and Spanish, serving diverse clientele
- Trained and mentored new agents, enhancing team performance and knowledge
Experience
Bilingual Agent (promoted to Team Lead)
Provided exceptional customer service via phone and email in both English and Spanish, Trained and mentored new agents on customer service best practices and product knowledge, Supervised and coached a team of Bilingual Agents, providing guidance and support to ensure team success