This is my profileContact via CazVidMichael
Customer Service Team Leader at Probe CX
Contact
Taguig, Metro Manila, Philippines
Available on CazVid
Competencies
Customer Service ManagementExpert
Skilled in leading customer support teams to deliver exceptional service and resolve complex issues efficiently.
Communication SkillsAdvanced
Proficient in verbal and written communication, ensuring clear information flow and positive customer interactions.
Organizational SkillsAdvanced
Effective in managing multiple tasks and priorities to meet deadlines and operational standards.
Critical ThinkingIntermediate
Capable of analyzing situations and devising strategic solutions to enhance team performance.
Education
Bachelor of Science
STI College- Global City
Completed 2024
Senior High School K-12
University of Makati
Completed 2019
Junior High School
Benigno Ninoy Aquino High School
Completed 2017
Summary
Experienced Customer Service Supervisor with proven leadership in team management, process optimization, and delivering exceptional client experiences. Adept at training, mentoring, and driving continuous improvement in fast-paced environments.
Key Achievements
- Led a team to improve customer satisfaction scores through targeted training and process improvements.
- Reduced average handling time by implementing efficient communication strategies.
- Mentored new team members, resulting in faster onboarding and increased team performance.
- Consistently met and exceeded performance targets, contributing to department goals.
Experience
Customer Service Representative: Team Leader, Supervisor
Probe CX
2022 - 2024
Skills
Customer Service ManagementCommunication SkillsOrganizational SkillsCritical Thinking
Published on CazVid - Jun 2, 2026