Experienced Customer Service Supervisor with proven leadership in team management, process optimization, and delivering exceptional client experiences. Adept at training, mentoring, and driving continuous improvement in fast-paced environments.
Skilled in leading customer support teams to deliver exceptional service and resolve complex issues efficiently.
Proficient in verbal and written communication, ensuring clear information flow and positive customer interactions.
Effective in managing multiple tasks and priorities to meet deadlines and operational standards.
Capable of analyzing situations and devising strategic solutions to enhance team performance.
Probe CX
Bachelor of Science
Senior High School K-12
Junior High School
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