Michael - Bilingual Interpreter with Strong Client Communication & Team Supervision

Santo Domingo, Nacional, Dominican RepublicRemoteen

Provided real-time English-Spanish interpretation for U.S. clients, ensuring high accuracy and professionalism.

Coordinated team operations and prepared KPI reports as Sales Supervisor, contributing to strategic decision-making.

Published on CazVidOpen to remote

Summary

Experienced interpreter and team supervisor with a strong background in client communication, KPI tracking, and process documentation. Fluent in English and Spanish, adept at managing high-pressure situations and cross-cultural interactions.

Key Achievements

Supported onboarding and process documentation, enhancing team efficiency and communication at Teleperformance.

Skills

Bilingual CommunicationExpert

Delivered accurate English-Spanish interpretation in high-pressure environments for corporate clients.

Client Relations & SupportAdvanced

Managed escalated client communications and maintained professional rapport across multiple platforms.

Performance & KPI ReportingExpert

Tracked team performance metrics and prepared detailed KPI reports for management review.

Team Coordination & SupervisionAdvanced

Supervised sales teams, onboarded new staff, and documented processes to improve team operations.

Technical Tools & Systems

Experience

ENGLISH-SPANISH INTERPRETER

TransPerfect

Current

Provide real-time interpretation for professional U.S. clients., Maintain neutral tone and high accuracy in high-pressure conversations., Support communication between executives and Spanish-speaking clients.

SALES SUPERVISOR

Teleperformance

2023 - 2025

Coordinated daily team operations and performance tracking for U.S.-based campaign., Prepared structured KPI reports for management review and strategic decision-making., Managed escalated client communications ensuring professional resolution within 24 hours., Documented and tracked client cases...