This is my profileContact via CazVidMichael
Technical Support Specialist with 10+ years in financial and retail sectors
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Competencies
Supported POS systems, configured devices, and troubleshot hardware/software issues across retail and corporate environments.
Ensured high-quality customer interactions, resolving conflicts, and managing inquiries across banking and retail sectors.
Performed database queries and data recovery tasks, supporting software troubleshooting and system diagnostics.
Conducted digital evidence collection and analysis, documenting procedures and findings for investigative purposes.
Led POS and peripheral system setups, providing user training for successful deployment and adoption.
Education
Languages
Summary
Experienced support specialist with a background in digital forensics, POS implementation, and customer service across banking and retail industries. Skilled in troubleshooting, system configuration, and client training.
Key Achievements
- Led successful POS system implementations for diverse clients, ensuring comprehensive setup and user training.
- Enhanced data recovery processes and troubleshooting techniques across hardware and software, improving resolution efficiency.
- Provided digital forensic analysis and detailed reporting, contributing to digital evidence integrity and investigation clarity.
Experience
Forensic Analyst
Conducted forensics analyst to identify, collect, preserve, and analyzed digital evidence with organization standards., Examined data from computer logs and systems to detect anomalies and unauthorized access or suspicious activities and prepare detailed forensic reports documenting methodologies,...
Technical Support
Provide support for Regis POS software., Guide installation on new PCs., Provide training for new customers on how to use the POS and back office system., Configure receipt printers, network printers, enable mobile app, credit card terminal, support routers/switches for LAN connections., Handled...
Technical Support II
Performed advance troubleshooting POS related issues., Diagnose and resolved software and hardware malfunction., Report software bugs., Assisted with data recovery process., Work with queries within the POS database (SQL)., Handled escalations from Level 1 techs and help them to fix problems they...
Implementation Consultant
Welcome new customers to the company., Ensure the successful implementation for their new POS system, back office services and all of their peripherals including network receipt printer, self check-in kiosk, mobile app, credit card terminals and multiple PCs environment., Provided a brief training...
Technical Support I
Provided technical support for point of sale system including installation and configuration of new PCs., Trained new customers on POS and back office usage., Configured Self check in Kiosk, network printers, barcode scanners, and credit card terminals., Guided users on how to perform specific...
Claim Analyst I
Provided accurate and appropriate information in response to customer inquiries., Properly directed inbound calls in phone queues to improve call flow., Made reasonable procedure exceptions to accommodate daily customer requests., Collected customer feedback and made process changes to exceed...
Customer Service / Back Office
Verified that information in the computer system was up-to-date and accurate., Processed confidential credit report information., Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices., Handled the update of Veteran Affair customer personal...
Customer Service
Served as bilingual customer service representative., Assisted customers that were about to get behind with their mortgages by taking their information and submit it for review to the department in charge.
Collection
Performed loan counseling to borrowers and handle debt collection outbound calls and tasks., Also was in charge of providing training in multiple processes regarding the line of business I belonged to.