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Customer Service Specialist at Clario Pharma
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Competencies
Expert in providing technical and client support across healthcare, technology, and government sectors, ensuring high customer satisfaction.
Proficient in effective communication, conflict resolution, and client engagement in multilingual environments.
Skilled in resolving technical issues using tools like SAP, Workday, and CRM systems, ensuring minimal downtime for clients.
Capable of creating detailed reports and analyzing data to improve service delivery and client insights.
Education
Languages
Summary
Dedicated customer service professional with over 8 years of experience supporting clients in pharmaceutical, tech, and government environments. Skilled in technical support, communication, and reporting, fluent in English and Spanish.
Key Achievements
- Delivered technical support in Medical Imaging and Clinical Project Management, enhancing client satisfaction.
- Managed multi-channel customer support at Intel, improving response times and client engagement.
- Maintained effective communication with government clients, ensuring timely resolution of inquiries and project updates.
- Developed comprehensive service reports, contributing to improved client reporting and satisfaction.
Experience
Customer Service Specialist
Delivered support to clients in Medical Imaging and Clinical Project Management within a pharmaceutical and CRO environment., Handled customer requests, case follow-ups, and technical issue resolution., Partnered with HRIS and Operations teams to provide Workday user support and training., Prepared weekly and monthly client service reports for senior leadership., Trained new team members on company-specific policies and customer support processes.
Customer Support Analyst
Assisted internal and external customers with technical products, sales, and marketing services., Delivered multichannel support (email, phone, tickets, live chat)., Assessed client requirements and implemented effective solutions.
Customer Service Representative
Managed customer requests for government contract projects (ICE, DHS, IRS)., Maintained constant communication with clients to provide updates and resolve inquiries., Developed service reports and client feedback analyses to improve processes., Acted as liaison between clients and technical teams to ensure service quality.
Customer Care Specialist
Supported clients with staffing requests and project needs., Provided direct assistance via email and phone, ensuring clear and effective communication., Managed customer information in CRM and ATS systems., Prepared service incident reports and recommended process improvements.