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Michael
Team Leader with 8+ years of leadership and customer service expertise
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Competencies
Directed teams and managed operational workflows across diverse roles.
Handled customer inquiries efficiently using various communication channels.
Demonstrated excellent communication in team leadership, training, and stakeholder engagement.
Planned and executed large-scale institutional events and projects.
Applied logical analysis to resolve operational challenges and improve processes.
Education
Languages
Summary
Dedicated professional with over 8 years in team leadership, customer service, and event coordination. Skilled in stakeholder engagement, communication, and operational management across call centers and institutional settings.
Key Achievements
- Led high-performance teams at Intelcia, focusing on service delivery and operational efficiency.
- Organized large-scale events and managed institutional projects at SENA, engaging diverse stakeholders.
- Provided multi-channel customer support at Accedo Technologies, resolving inquiries and managing online interactions.
Experience
Team Leader
Leading high-performance teams in a call center environment, Ensuring seamless service delivery, Focusing on customer satisfaction and operational efficiency
English professor and Bilingual Event Director
Planning and coordinating large-scale events, Executing institutional projects, Engaging stakeholders
CSR Agent
Providing customer support through digital channels, Managing online interactions, Resolving customer inquiries
POC
Liaison between frontline agents and management, Ensuring smooth communication, Driving operational excellence