Michael - Customer Support Specialist with 5+ years in tech and gaming industries

San José, San José, Costa Ricaen

Managed over 50+ daily chat interactions effectively at FanDuel, maintaining high customer satisfaction.

Carried out computer systems maintenance and troubleshooting during IT internship, supporting departmental operations.

Published on CazVid

Summary

Experienced in technical support, customer service, and troubleshooting across gaming and IT sectors with a focus on quality and efficiency.

Key Achievements

Provided technical support for devices and software, documenting all cases for follow-up at Concentrix.

Skills

Technical support & troubleshootingAvanzado

Provided technical assistance and troubleshooting across multiple roles, supporting users of various systems and software.

Customer serviceAvanzado

Ensured customer satisfaction through clear communication and prompt issue resolution.

CommunicationExperto

Handled inquiries via chat and phone, demonstrating effective verbal and written communication skills.

System Maintenance & User AssistanceIntermedio

Conducted system maintenance, inventory, and support tasks to ensure smooth operations.

Technical Skills (Python, SQL, Salesforce, Cisco IT Essentials, Microsoft 365, Slack)

Experience

Customer Support Agent

FanDuel

2024 - 2025

Effectively managed an average of 50+ daily chat interactions, addressing technical issues related to the betting platform and account-related inquiries., Maintained a 90% customer satisfaction rate by delivering clear, concise solutions and ensuring timely follow-up., Accurately documented all...

IT Intern – Technical Support

Acueductos y Alcantarillados

2023

Carried out maintenance and troubleshooting of computer systems, including the installation and updating of operating systems., Assisted users with technical issues and provided in-person customer service., Responsibilities also included conducting inventories of hardware and software, helping...

Technical Support Representative

Concentrix Costa Rica

2025

Provided technical support to customers on devices and software, troubleshooting issues related to installation, configuration, and connectivity., Handled inquiries through both chat and phone calls, ensuring clear and effective communication., Documented each case in the ticketing system for...