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Michel
Customer Service and Administrative Specialist with 13+ years in BPO roles
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Competencies
Delivered bilingual customer support via calls, chat, and email, resolving issues and maintaining high satisfaction levels.
Provided troubleshooting assistance and technical guidance across various client systems and platforms.
Fluent in English and Spanish, used for customer interactions, documentation, and case management.
Scheduled appointments, managed operations, and handled inventory and customer follow-ups in administrative roles.
Collected overdue payments, managed case submissions, and contributed to customer fidelization efforts.
Education
Languages
Summary
Seasoned bilingual professional with over 13 years in customer service, technical support, and administrative roles across BPO environments. Skilled in handling diverse customer interactions, collections, appointment scheduling, and maintaining high service standards. Tech-savvy, reliable, and...
Key Achievements
- Handled multi-channel customer interactions for banking and real estate, ensuring high satisfaction and compliance with performance metrics.
- Progressed through roles from administrative assistant to customer service, acquiring bilingual support skills in English and Spanish.
- Managed collections, technical support, appointment scheduling, and customer support in diverse environments, demonstrating skill versatility.
Experience
Recovery Solution CS Agent
Collecting and scheduling past due payments in inbound and outbound calls, Provide Customer support if a customer needs any kind of assistance besides payments., General customer support, Customer fidelization, Case submision
Bilingual Customer Service Representative
Handled customer service interactions for a U.S.-based banking application via phone calls, live chat, and emails., Resolved technical issues, account inquiries, and transaction concerns in both English and Spanish., Maintained high levels of customer satisfaction and met performance metrics such...
Remote Customer Representative
Managed appointment scheduling, handled inbound/outbound calls, and contacted leads in the U.S. and Colombia.
Workshop Administrative Assistant / Customer Service
Provided in-person and phone customer support, scheduled appointments, managed operations and inventory.