This is my profileContact via CazVidMichela
Customer Service & Support Specialist with Diverse Industry Experience
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceIntermediate
Engaged with clients via phone and email to address inquiries and resolve issues across different companies.
Communication SkillsIntermediate
Effectively conveyed information and maintained positive interactions with clients and team members.
Problem SolvingIntermediate
Applied analytical skills to troubleshoot customer issues and streamline service processes.
Technical ProficiencyIntermediate
Proficient in Microsoft Office tools to prepare reports, correspondence, and manage documentation.
Time ManagementIntermediate
Planned and prioritized tasks to handle multiple customer service responsibilities efficiently.
Education
Economic Diploma
Milton Peters College
Completed 2010
Languages
EnglishAdvance
SpanishNative
Summary
Experienced in providing customer support and sales assistance across various industries, with strong soft skills and technical proficiency.
Key Achievements
- Gained extensive experience across multiple customer service roles at various companies, demonstrating adaptability and broad industry knowledge.
- Developed core soft skills including Problem Solving, Self Confidence, Time Management, and Leadership, applicable across support and sales roles.
- Utilized Microsoft Office suite to communicate, document, and manage customer interactions effectively.
Experience
Assistance Teacher
Montessori School
Customer service/ Sales
Stream Global Services
Sales
Nearshore
Technical Support
Xerox
Recruiter specialist
Barrister Global Services
Customer Service
Conduent
Customer Service
ERC
Customer Service/ Emails
Telecomnetworks
Customer service
Premier Offshore Solutions
Skills
Customer ServiceCommunication SkillsProblem SolvingTechnical ProficiencyTime Management
Published on CazVid - Jul 3, 2025