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Demonstrated experience with Load Information Management.

Demonstrated experience with Rate Confirmation.

Demonstrated experience with Customer Communication.

Demonstrated experience with Load Posting.

Demonstrated experience with TMS Management.

Collect load information in order to create ratecons for the carriers maintaining constant communication with customers to ensure satisfaction and on time delivery/ pick up for each load., Load posting on DAT - TRUCKSTOP as well as keep the internal TMS updated and dispatching correctly each daily load., Keep the carrier sales team informed about loads being cancelled and acting efficiently on recoveries., Collecting the weekly reports of paid commission from the client for each load in order for us to be updated on the profits we are making., Tracking and trace drivers, update their locations, send them the tracking links, keep the customer informed about everything related to the load while on transit., Scheduling check calls on the front's calendar.

Prepared and issued BOLs and Rate Confirmations for each carrier to ensure timely payment for every load., Managed broker and carrier inquiries via email, text, and phone, ensuring prompt communication and high levels of client satisfaction., Reviewed and organized documentation such as bank statements, driver’s licenses, and checks submitted by carriers, maintaining accurate records within the internal system., Utilized FMCSA resources to verify carrier credentials and prevent fraudulent activity., Provided credit information to brokers and processed carrier payments on their behalf, ensuring accuracy and compliance.

Tracked loads through TMS systems and gathered updates from drivers to ensure on-time delivery., Scheduled and rescheduled pick-up and delivery appointments with shippers and receivers as needed., Collected BOLs and all relevant transportation documents to ensure compliance and avoid road issues., Maintained clear and consistent communication with clients, warehouses, carriers, and internal teams via phone calls, chats, and emails., Collaborated with the team to find timely solutions and provide proper assistance to clients during delays or unforeseen issues.

Offering competitive rates to the carriers but making sure to earn profits out of those rates., Charging the client depending on the fluctuation of the market and gasoline rate in order for the account to earn money for each load that is being moved., Always be updated and informed when the market changes because of factors such as produce season, gas increasing or decreasing, or any other relative information that might impact the rates., Constant communications with the sales team and customer about the rates and profits earned and lost during the load posting.

Auditor for company’s budget and employee expenses., Achieved client metrics and improved profitability., Organized and filtered information into internal systems., Data entry.