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Customer Service and Operations Specialist with 5+ years in client management and process optimization
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Competencies
Handled customer inquiries, problem-solving, and process management to ensure client satisfaction.
Coordinated events, social media, and operational activities across multiple organizations.
Managed client accounts, developed strategies, and ensured compliance with health and safety standards.
Prepared and presented commercial and compliance reports, including market analysis and risk assessments.
Supervised staff, coordinated teams, and organized training sessions on occupational health and safety.
Education
Languages
Summary
Development and execution of customer service, process management, and account coordination within diverse organizational settings.
Key Achievements
- Managed client interactions and process workflows at TATA Consultancy Services, ensuring customer satisfaction and accurate record-keeping.
- Coordinated social media, events, and staff schedules at Growth Ecuador, enhancing customer engagement and operational efficiency.
- Led comprehensive account management and compliance activities at Gestion y Gente Consultores, including market analysis, risk assessment, and staff training.
Experience
Atención y resolución de problemas de clientes., Gestión de procesos para asegurar la satisfacción del cliente., Mantenimiento de registros precisos de las interacciones con clientes.