Michu - Customer Service and Operations Specialist with 5+ years in client management and process optimization

Quito, Pichincha, Ecuadoren

Managed client interactions and process workflows at TATA Consultancy Services, ensuring customer satisfaction and accurate record-keeping.

Coordinated social media, events, and staff schedules at Growth Ecuador, enhancing customer engagement and operational efficiency.

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Summary

Development and execution of customer service, process management, and account coordination within diverse organizational settings.

Key Achievements

Led comprehensive account management and compliance activities at Gestion y Gente Consultores, including market analysis, risk assessment, and staff training.

Skills

Customer ServiceExperto

Handled customer inquiries, problem-solving, and process management to ensure client satisfaction.

Process CoordinationAvanzado

Coordinated events, social media, and operational activities across multiple organizations.

Account ManagementAvanzado

Managed client accounts, developed strategies, and ensured compliance with health and safety standards.

Report Writing & AnalysisIntermedio

Prepared and presented commercial and compliance reports, including market analysis and risk assessments.

Team Leadership & Training

Experience

TATA Consultancy Services

marzo 2015 - febrero 2018

Atención y resolución de problemas de clientes., Gestión de procesos para asegurar la satisfacción del cliente., Mantenimiento de registros precisos de las interacciones con clientes.