Michell - Virtual Assistant with diverse administrative and marketing skills

Utilized Office Tools, Excel, and R Programming for administrative and data tasks across roles.

Handled client interactions, reservations, and problem-solving for various companies, ensuring customer needs were met.

Designed and managed digital content, marketing strategies, and social media campaigns to increase engagement.

Prepared annual compliance reports and Certificates of Good Standing to support organizational adherence to regulations.

Conducted market research and developed educational and promotional materials to support sales initiatives.

Worked on sales in a clothing store during the Christmas and vacation seasons., In charge of the clients and the inventory of the store., Made reports of the sales of the day., Performed customer service, administration and money management duties.

Worked in the back office of the company Travelperk., Sent emails and called hotels and airlines for making reservations and customer requests., Made administration duties where I was in charge of the client’s schedules., Contacted the customers, hotels and airlines via email for special requests or additional information about the travels., Handled contacts and helped them to solve problems related to orders and account settings., Guided the customers and educated them when they needed.

Made Annual reports and Certificates of Good Standing for associated companies in order to keep everything updated for the Compliance department.

Created content and marketing products such as guides, books, freebies, and giveaways., Set up appointments and scheduled important meetings., Established administrative procedures to streamline operations., Developed educational material for sales purposes., Implemented digital marketing strategies to enhance brand visibility and engagement., Managed social media platforms, creating and scheduling posts to maintain consistent online presence., Conducted market research to identify trends and opportunities for business growth.