This is my profileContact via CazVidMichelle
Customer Service Agent with 2+ years in tech support & client relations
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Competencies
Leveraged product knowledge and communication skills to deliver supportive and informative customer interactions.
Assisted customers with technical issues, providing solutions within a technical support environment.
Maintained accurate records of client interactions to ensure quality and continuity of service.
Participated in analyzing performance metrics and implementing enhancements to team workflows.
Education
Languages
Summary
Experienced customer support agent with bilingual communication skills and a focus on process improvement.
Key Achievements
- Handled technical and account management support for US-based customers, demonstrating bilingual proficiency in English.
- Contributed to process improvements based on performance metrics, increasing departmental productivity.
- Maintained detailed client interaction records, supporting continuity and quality of service.
Experience
Customer Service Agent
Provided support to agents doubts through chat and handling escalated calls., Develop my Job 90% written and spoken, in English, working for U.S.A Xfinity customers at the Technical department with troubleshooting processes., Maintained detailed records of client interactions, ensuring accurate documentation for future reference., Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department., Described product and service details to customers to provide information on benefits and advantages., Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat., Developed working relationships with internal and external customers while assisting with account management duties., Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.