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Michelle

Administrative and Customer Relations Specialist with 10+ years of diverse experience

Video resume

Administrative and Customer Relations Specialist with 10+ years of diverse experience
Can you describe a time when you successfully identified a new business opportunity? What steps did you take to pursue it?

Contact

Guatemala City, Guatemala, Guatemala
Available on CazVid
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Competencies

Effective CommunicationsExpert

Utilized strong communication skills in customer service, secretarial roles, and cross-departmental collaboration.

Project ManagementAdvanced

Applied project management skills in developing new projects and managing reports and proposals.

Time ManagementAdvanced

Organized schedules, managed agendas, and maintained timely execution of responsibilities across roles.

Customer ServiceExpert

Provided customer support, managed client relationships, and handled delivery proofs at multiple companies.

LeadershipIntermediate

Assisted in managing teams and delegated tasks, supporting organizational goals.

Education

Bachelor of Science and Letters
Colegio Valle Verde
Completed 1990
Bilingual Secretary
Colegio Gibbs
Completed 1992
Professorship in Social Sciences
Universidad Francisco Marroquin
Completed 1996
Technical Administration
Universidad de Loyola
Completed 1999
Art History
Universidad Francisco Marroquin
Completed 2011

Languages

SpanishNative
EnglishAdvanced

Summary

Dedicated professional with over a decade of experience in customer relations, secretarial duties, and project support across various industries including banking, retail, and education.

Key Achievements

  • Performed secretarial, customer service, and managerial duties across multiple organizations, demonstrating role progression.
  • Managed and maintained relationships with key partners, agencies, and vendors in a banking environment.
  • Developed and executed marketing strategies, sales campaigns, and handled reporting and proposal management.

Experience

Customer Relation Specialist

Telus
2024 - 2025

Outbank calls, Strong communication and work environment, Create and file reports and follow work metrics

General Gallery Manager

Galeria Osmosis
2021 - 2022

Develop and execute comprehensive marketing strategies and sales campaigns that align with the company's goals and objectives., Administrative work. Memos, calls, filing., Strong communication with Designer, Marketing and Operations.

General Assistant

Daimon Learning
2017 - 2017

Sales, Customer Service and Assistant to Guatemalan Representative, NEW PROYECTS Developer and Communicagtions skills

Executive Assistant

Traiders Guatemala/Servicourier
1995 - 1998

Secretarial jobs: Memos, files, calls, agenda, Customer Service: Giving customers their proof of delivery, Monitor name of the company and assitant to General Manager

Executive Assistant

Agropecuaria El Caobanal
1993 - 1995

Secretarial jobs: memos files,calls and agenda, Petitte Cash, Legal permisions for export cotton

Secretary

Corpobanco
1992 - 1993

Develop and maintain strong relationships with partners, agencies, and vendors to support international bank relations., Assistant to International Department., Assistant to Credit Manager, analysing paper work prior meetings.

Executive Assistant

Bakertilly
2025 - 2025

Managing reporting and proposal information, Issuing invoices and creating collection reports, File organization and customer service

Skills

Effective CommunicationsProject ManagementTime ManagementCustomer ServiceLeadership
Published on CazVid - May 17, 2026
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