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Miguel
Customer Service & Operations Supervisor with 10+ years in Telecom & Retail
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Competencies
Provided customer service and technical support across telecom, medical interpreting, and campaign campaigns.
Supervised teams in call centers and interpreters, overseeing workflows and ensuring quality standards.
Utilized CRMs and dialers like Zendesk, Zadarma, and Dialfire to manage customer interactions and campaigns.
Coordinated and managed tech support and campaign projects, ensuring timely execution and team collaboration.
Proficient in Excel, Word, PowerPoint, Outlook for documentation, reports, and presentations.
Education
Languages
Summary
Dedicated professional with over 10 years in customer service, operations, and team supervision across telecom, medical interpretation, and sales sectors. Skilled in campaign management, CRM tools, and office software.
Key Achievements
- Led a team as Team Lead for AT&T campaign, managing customer interactions and support processes.
- Supervised operations for certified interpreters, ensuring quality and compliance in medical and customer service roles.
- Managed campaign projects, including tech support and lead generation, contributing to process improvements and team coordination.