Experienced Data Analyst skilled in statistical analysis, data visualization, and database management with a demonstrated history of supporting business decision-making.
Applied statistical techniques to interpret complex datasets and support business decisions.
Created dashboards and visual reports to communicate key insights to stakeholders.
Managed and queried databases to extract relevant information for analysis.
Generated detailed reports and maintained documentation for data processes.
ContactPoint360 Monterrey
Gives exceptional customer service assistance to residents in private apartment buildings when they encounter issues with their deliveries from purchases online as well as regular mail., Collaborated with coworkers and managers to resolve difficult and high-level customer issues., Gather their information into the system to pull up their account, if no account found gather all the information to create an account., Create escalation cases and send to designated teams or department when needed., Send emails back and forth when needed to follow up on the customer's situation or issue., Ensure the issue is resolved in a timely manner and make sure to receive a good positive feedback.
Xtendops
Handle interactions from customers inquiring about their food Service deliveries., Able to multitask by capturing their information and concern about their delivery into the system., Received from 80-100 calls in an 8hr shift plus Chats and emails throughout the day., Able to make reports in the issues with their products by paying attention to detail and filing their complaints as well as to soft 2 attempt to retain the customer to keep the subscription active when trying to Cancel., Also make the proper escalations to the proper internal teams for follow-ups and resolution., Provided a superior customer experience in order to build a loyal customer base., Educated customers about promotions to increase sales., Answered customer calls promptly to avoid long wait times on hold., Ensured that products were delivered on time in order to provide exceptional customer service., Worked with the shipping department to ensure that materials were returned to the correct vendors in a timely manner., Redirected shipments in transit in response to customer requests.
High School
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Worked effectively with cross-functional teams to meet project goals.
Conduent
Dealt with a wide range of customer service, operational, and administrative tasks every day., Achieved top performance by strategically adapting to a rapidly changing, competitive environment., Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service., Customer inquiries were handled via phone, email, and web-based platforms., Spoke with customers about their welfare accounts, retirement checks and deposits, concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase customer satisfaction.
Centris
Kept accurate and current customer account data with manual form processing and digital information updates., Provided a superior customer experience in order to build a loyal customer base., Directed drivers to parking lots and controlled incoming and outgoing traffic during special events., Did some research., Wrapping up check-outs and check-ins., Customers were educated on billing, payment processing, and customer service policies and procedures., Assisted in technical troubleshooting with Field and customers., Helped customers open and activate new accounts by providing information about parking charge card and loyalty program.
Teleperformance
Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions., Handled customer transactions, such as deposits, withdrawals, money orders, and checks., Remained poised and professional even in high-stress situations and when dealing with irate individuals., Followed all procedures involving financial and customer information to avoid possible data breaches and misuse., Kept track of customer behavior and followed strict protocols to prevent asset theft., Maintained strict financial controls by keeping funds secure and transferring funds accurately., Volunteered for extra shifts to help with staffing shortages during the holidays and other busy times., Checked amount details and fraud markers for transaction papers such as checks and money orders., Worked with the support team to help clients with urgent technical issues and come up with effective solutions., Reviewed current hardware and software and suggested changes to improve system performance., Used test scripts, personal expertise, and probing questions to break down and evaluate user problems., Inbound phone calls from customers were received, and I was responsible for providing first-level support and remotely troubleshooting issues with service, equipment, and customer accounts., Helped customers identify problems and explained how to fix them so that service and functionality could be restored., Documented all transactions and support interactions in the system for future reference and addition to the knowledge base., Worked with customers to identify problems, walk them through solutions, and take corrective action to get service and functionality back on track.
