Miguel - Logistics Coordinator at LEAN SOLUTIONS GROUP

Bogotá, Bogota D.C., Colombiaen

Coordinated and tracked daily shipments, improving delivery efficiency.

Streamlined communication between departments and external clients, enhancing operational flow.

Published on CazVid

Summary

Experienced in logistics coordination and bilingual customer support, adept at streamlining operations and enhancing customer satisfaction in diverse markets.

Key Achievements

Managed customer inquiries and support, ensuring high satisfaction levels.

Skills

Logistics CoordinationIntermediate

Proficient in planning and managing shipment logistics to optimize delivery timelines.

Customer ServiceIntermediate

Experienced in providing bilingual support, troubleshooting, and cross-selling to diverse customers.

CommunicationAdvanced

Effective communicator across departments and with clients, ensuring clarity and efficiency.

Problem SolvingAdvanced

Skilled in identifying issues quickly and implementing practical solutions.

OrganizationIntermediate

Experience

Logistics Coordinator

LEAN SOLUTIONS GROUP

Responsible for the day-to-day coordination, planning, and tracking of shipments. Managing communication across different departments and external customers.

Bilingual CSR Representative

FOUNDEVER

Providing billing and technical support (cross selling) as 3rd party representative for an Internet service provider. Mainly assisting residential customers located in the US market.

Bilingual CSR – Chat Representative

SITEL

Providing billing and technical support (cross selling) as 3rd party representative for an Internet service provider. Mainly assisting residential customers located in the US market.

Semi-Bilingual CSR Representative

TELEPERFORMANCE

Providing technical support as 3rd party representative for a transportation app. Assisting drivers and customers located in the LATAM market to resolve inquiries regarding their fares and account management.