Experienced in logistics coordination and bilingual customer support, adept at streamlining operations and enhancing customer satisfaction in diverse markets.
Proficient in planning and managing shipment logistics to optimize delivery timelines.
Experienced in providing bilingual support, troubleshooting, and cross-selling to diverse customers.
Effective communicator across departments and with clients, ensuring clarity and efficiency.
Skilled in identifying issues quickly and implementing practical solutions.
LEAN SOLUTIONS GROUP
Responsible for the day-to-day coordination, planning, and tracking of shipments. Managing communication across different departments and external customers.
FOUNDEVER
Providing billing and technical support (cross selling) as 3rd party representative for an Internet service provider. Mainly assisting residential customers located in the US market.
SITEL
Providing billing and technical support (cross selling) as 3rd party representative for an Internet service provider. Mainly assisting residential customers located in the US market.
TELEPERFORMANCE
Providing technical support as 3rd party representative for a transportation app. Assisting drivers and customers located in the LATAM market to resolve inquiries regarding their fares and account management.
Highschool
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Strong ability to coordinate multiple tasks and manage logistics operations smoothly.