Miguel - Customer Service Professional with 3+ years in BPO industry

Barranquilla, Atlántico, Colombiaen

Supported logistics and customer support at a Latin American level, handling real-time issues

Managed customer interactions efficiently using CRM systems like Salesforce

Published on CazVid

Summary

Experienced in customer support, logistics, and data management within the BPO sector, with proven skills in problem solving and client communication.

Key Achievements

Progressed through roles by building expertise in customer communication and problem resolution

Skills

Customer ServiceAdvanced

Provided prompt and effective support to customers and logistical teams, ensuring satisfaction.

CRM & Data ManagementIntermediate

Utilized CRM software like Salesforce to record and manage customer interactions accurately.

Communication SkillsAdvanced

Handled customer issues and logistics coordination with clear, assertive communication.

Problem ResolutionAdvanced

Addressed real-time logistical and customer issues proactively to ensure client satisfaction.

Office & Data Tools

Experience

Agente Comercial

Millenium BPO

2020 - 2021

Customer service representative

Majorel Colombia / teleperformance

2021 - 2024

Soporte y logistica a repartidores a nivel latinoamericano., Abordé problemas logisticos en tiempo real, como retrasos en la entrega, cambios de ultima hora y situaciones imprevistas, para garantizar la satisfaccion del cliente., Abordé de manera proactiva problemas y preocupaciones de los clientes, garantizando soluciones rápidas y efectivas., Utilicé eficientemente sistemas de CRM y software de datos para mantener registros precisos de las interacciones y gestionar eficazmente la información del cliente.