Experienced in customer support, logistics, and data management within the BPO sector, with proven skills in problem solving and client communication.
Provided prompt and effective support to customers and logistical teams, ensuring satisfaction.
Utilized CRM software like Salesforce to record and manage customer interactions accurately.
Handled customer issues and logistics coordination with clear, assertive communication.
Addressed real-time logistical and customer issues proactively to ensure client satisfaction.
Millenium BPO
Majorel Colombia / teleperformance
Soporte y logistica a repartidores a nivel latinoamericano., Abordé problemas logisticos en tiempo real, como retrasos en la entrega, cambios de ultima hora y situaciones imprevistas, para garantizar la satisfaccion del cliente., Abordé de manera proactiva problemas y preocupaciones de los clientes, garantizando soluciones rápidas y efectivas., Utilicé eficientemente sistemas de CRM y software de datos para mantener registros precisos de las interacciones y gestionar eficazmente la información del cliente.
Técnico
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Proficient in MS Office suite, especially Excel, for data tracking and reporting tasks.
