Miguel - Sales and Client Relations Specialist with 5+ years in Customer Engagement

Extensive experience in outbound sales, closing deals, and negotiating client agreements across various industries.

Built and maintained strong client relations and customized solutions to meet individual customer needs.

Utilized tools like Excel, Teams, and Outlook for data management, tracking sales activities, and client communications.

Conducted presentations, outreach, and negotiations to introduce services and close sales effectively.

Retention and outbound sales for Reliant Energy and 6 other retail energy providers in Texas, Training and supervising potential prospects for different sales departments inside the company., Responsible for over 10,000 accounts in my time there., Worked closely to vendor management, supervisors and account managers in database management to increase sales performance and deliver feedback on previous work measures.

In charge of negotiating with existing clients to get their debt paid off., Created different type of relations to understand customer needs and that way come up with different type of solutions to solve client’s needs., Usage of different tools like Excel, CRM, Teams and Outlook.

Reached out to existing leads through different type of communication sources to schedule a presentation that I myself would give., Introduced existing clients to their additional concierge membership program with a presentation that would take within 40 minutes or more., In charge of closing deals by renewing years in advance on their membership by using different negotiating and sale skills.

Sold services for credit repair to leads that were denied on a credit or loan application., Educated leads on how their credit is affecting them and holding them back from achieving their financial goals., Overcome objections when I do my closing to sell leads our plans to repair their credit.