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Competencies
Demonstrated experience with Phyton.
Demonstrated experience with Power BI.
Demonstrated experience with Excel / Google Sheets.
Demonstrated experience with SQL Server Management Studio.
Demonstrated experience with Azure Data Factory.
Education
Languages
Experience
Global Business Service Infrastructure Agent
In charge of enabling and configuring digital services, allocating and managing technological infrastructure across servers, operating systems, and virtualization both in cloud and on-premises environments., Responsible for implementing security protocols, ensuring regulatory compliance, managing storage solutions and backups, as well as automating processes to optimize operations., Led monitoring and tuning of infrastructure performance, provided technical support, and collaborated with development, operations, and governance teams, while planning and executing infrastructure projects within SLB’s GBS Digital Infrastructure team.
Social Media Expert - Supervisor
Bilingual Media Expert Supervisor specializing in advanced Meta Ads strategy, team leadership, and high-impact campaign optimization., Experienced in overseeing media specialists, guiding data-driven decision-making, and ensuring consistent execution of best practices across advertising operations., Skilled in interpreting performance metrics, audience behavior, and market trends to develop scalable, ROI-focused media strategies., Manages high-level budget allocation, campaign quality assurance, and optimization frameworks to maximize delivery and engagement.
Social Media Expert
Bilingual Meta Ads Specialist with expertise in campaign optimization and data-driven strategies to maximize ROI across social media platforms., Skilled in analyzing performance metrics, audience insights, and market trends to design and implement scalable advertising solutions., Manages ad placements, budgets, and targeting strategies to ensure high-quality delivery and engagement., Provides proactive support for advertisers, resolving account issues and optimizing campaigns for improved performance., Leverages negotiation skills and cultural fluency to enhance client relationships and deliver impactful results.
Customer Service Agent (CardPointe)
Bilingual Logistics Customer Service Agent, guiding and advising clients on shipment tracking, delivery issues, and supply chain inquiries., Handled inbound/outbound calls, chats, emails, and tickets for international logistics operations and tech support, delivering high-level professional assistance., Provided clear resolutions for customer issues including routing problems, delays, and order discrepancies, summarizing solutions concisely to ensure satisfaction and operational efficiency., Maintained strong communication with stakeholders across transportation, warehousing, and vendor teams to support seamless logistics flow and proactive problem-solving.