Miguel - Customer Service and Accounts Receivable Specialist with 8+ years in tech and retail

Panamá, Panamá, Panamaen

Managed accounts receivable process at Dell, ensuring accurate follow-ups and policy adherence.

Supervised customer service team at SITEL, coaching staff and maintaining KPIs and quality standards.

Published on CazVid

Summary

Customer service professional with over 8 years of diverse experience in accounts receivable, technical support, and team supervision. Skilled in troubleshooting, KPI management, and client relations across tech and retail sectors.

Key Achievements

Provided technical support and warranty assistance for LG home entertainment devices, enhancing customer satisfaction.

Skills

Customer ServiceAdvanced

Delivered excellent customer support across multiple channels, ensuring satisfaction and adherence to quality standards.

Accounts Receivable ManagementAdvanced

Handled accounts receivable operations at Dell, processing requests, following policies, and maintaining CSAT levels.

Technical Support & TroubleshootingIntermediate

Performed troubleshooting and warranty processing for LG devices, ensuring timely resolution and customer follow-up.

Sales & Campaign MonitoringIntermediate

Conducted sales and monitored agent performance at SITEL, providing feedback and reporting management metrics.

Experience

Senior Specialist Accounts Receivable

Dell

Apr. 2019 - To Date

Providing Excellent and prompt response to internal Customers’ requests., Processing thru appropriate channels Corporate Card requests., Process correct follow up on all cases assigned., Ensuring policies and procedures were followed on all requests., Keeping CSAT levels accordingly.

Customer Service Supervisor

SITEL

Dec. 2014 - Apr. 2019

Providing coaching and Feedback on monitored calls., Striving to meeting all metrics required to get CSRs bonus assessed., Providing accurate information on questions generated by CSRs, Ensuring all CSRs Comply with Quality standards for customer satisfaction., Keeping KPI information up to date.

Customer Service and Tech-support assistance

L.G.

Aug. 2011 - Dec. 2014

Providing excellent customer service to Home Entertainment device., Meeting all metrics required to get monthly bonus, Performing Trouble shooting to all devices that have technical issues, Complying with system requirements for getting repairs under warranty scheduled., Following up on cases...