Diego - Welcome to CazVid!

Demonstrated experience with Windows management.

Demonstrated experience with Handling Mac OS.

Demonstrated experience with Text Processor: Microsoft Word, Pad, Block Notes, OpenOffice Write.

Demonstrated experience with Spreadsheet: Google Drive, Google Docs, Google Sheets.

Draft, review and organize contracts ensuring accuracy and compliance as requested and approved by the attorney., I’m the primary point of contact for clients regarding payment-contract related concerns. Escalate to an attorney if needed or requested., Conduct professional communication to address payment inquiries and negotiate arrangements if requested and/or approved., Create, edit and send invoices accurately reflecting the services provided by the company/attorney., Track and monitor contract status and ensure prompt signatures and adherence to terms., Track and manage payment schedules to minimize overdue accounts or clients., Maintain an organized tracker to secure financial records for auditing and reference for management.

Managed a collection client portfolio between 250-500 accounts to major accounts., Collecting customer payments in accordance with payment due dates. Identifying issues, attributing account delinquency and discussing them with management and sales representatives., Interact with collection agencies through ongoing communication to resolve delinquent accounts., Meet monthly recovery targets.

Provided direct support for customers (Major company US), Managed schedules, days off and vacations for team members., Supervised daily operations for a customer support team., Reviewed scorecards, KPIs and provided coaching for team members., Developed team member’s skills.