Mike

Customer Service & Logistics Professional with 13+ years of experience

Video resume

Dispatcher

I'm 38, I've been in customer service environment for 12, 13+ years so I have experience in active listening, tech support, billing, retention, logistics, sales, customer service in general.nnI have 2 kids, both with special needs, I also have an Autism condition diagnosed I'm 2020. I'm pretty good in focusing on my tasks, I'm dedicated and a fast learner.

Contact

Guadalajara, Jalisco, México

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceExpert

Provided exceptional support in call centers, focusing on customer satisfaction and issue resolution.

Tech SupportIntermediate

Handled technical queries, assisting customers with troubleshooting and account issues effectively.

Logistics & CustomsBeginner

Supported logistics and customs operations, gaining initial exposure to international shipping processes.

Billing & AccountsAdvanced

Managed billing inquiries and maintained account information, ensuring accuracy and customer clarity.

Active Listening & Fast LearningAdvanced

Effectively focused on tasks and adopted new skills quickly in dynamic environments.

Summary

Experienced customer service professional with over 13 years in call centers, skilled in tech support, billing, retention, and logistics. Known for quick learning, dedication, and focus on tasks.

Key Achievements

Accumulated over 13 years in customer service across call centers, handling diverse roles including tech support, billing, retention, and logistics.
Gained comprehensive knowledge of customer accounts, customs, and related logistical operations.
Demonstrated adaptability and quick learning in fast-paced customer service environments.

Skills

Customer ServiceTech SupportLogistics & CustomsBilling & AccountsActive Listening & Fast Learning

Published on CazVid - Jul 3, 2025

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