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Mike Barrera

Guadalajara, Jalisco, México

Customer Service & Logistics Professional with 13+ years of experience

  • Accumulated over 13 years in customer service across call centers, handling diverse roles including tech support, billing, retention, and logistics.
  • Gained comprehensive knowledge of customer accounts, customs, and related logistical operations.
  • Demonstrated adaptability and quick learning in fast-paced customer service environments.
Customer Service
Expert
Provided exceptional support in call centers, focusing on customer satisfaction and issue resolution.
Tech Support
Intermediate
Handled technical queries, assisting customers with troubleshooting and account issues effectively.
Logistics & Customs
Beginner
Supported logistics and customs operations, gaining initial exposure to international shipping processes.
Billing & Accounts
Advanced
Managed billing inquiries and maintained account information, ensuring accuracy and customer clarity.
Active Listening & Fast Learning
Advanced
Effectively focused on tasks and adopted new skills quickly in dynamic environments.
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Dispatcher

I'm 38, I've been in customer service environment for 12, 13+ years so I have experience in active listening, tech support, billing, retention, logistics, sales, customer service in general.nnI have 2 kids, both with special needs, I also have an Autism condition diagnosed I'm 2020. I'm pretty good in focusing on my tasks, I'm dedicated and a fast learner.

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