Experienced in medical, legal, and business interpretation with a strong background in customer service, appointment setting, and high-volume outbound prospecting. Skilled in multiple languages including Haitian Creole, French, and English, with proven ability to manage large call volumes and...
Provided accurate interpretation between English, French, and Haitian Creole across medical, legal, and business sectors.
Handled customer inquiries, technical support, and conflict resolution for major retail and healthcare clients.
Scheduled and managed appointments via CRM tools for IT and janitorial service providers, supporting lead pipeline development.
Made over 100 calls daily in outbound prospecting roles, demonstrating resilience and communication skills.
Multilingual Interpreters and Translators / Martti & Voyce
Clear Source Translation (CST) / Lionbridge
Provided accurate and culturally appropriate interpretation between English and Haitian Creole in medical, legal, and business contexts., Maintained professional ethics and confidentiality according to industry standards., Managed real-time remote interpretation services for high-volume client...
Organica Interpreting Corp / LanguageLink
Delivered high-quality French and Haitian Creole interpretation for healthcare, immigration, and government services., Assisted in multilingual support initiatives for U.S.-based institutions.
Channel Hunters
Scheduled B2B appointments for an IT service provider offering cybersecurity, cloud solutions, HAAS, and managed services and more..., Used outbound calling and CRM tools to manage prospecting and scheduling., Played a key role in lead qualification and pipeline generation.
Bachelor of Science
High School Diploma
Proficient in Microsoft Office, Google Workspace, Zoom, Teams, Slack, Dialers, and CRM systems to support various functions.
Heaven & Above International
Contacted potential clients for a Houston-based commercial cleaning service., Arranged site visits and consultation appointments for sales representatives., Maintained call logs and client information accurately in CRM systems.
Vixicom
Sold internet, cable, and mobile packages for Xfinity Comcast., Later transitioned to a debt consolidation campaign, guiding customers through options for financial relief.
NewTech Global
Handled exchange and refund processes for Samsung products., Resolved customer issues with professionalism and empathy., Provided support for billing inquiries and warranty claims.
Home Depot / Nike / TopGolf
Delivered front-line support via chat and phone for these top U.S. retail brands., Assisted customers with orders, product inquiries, returns, and technical issues.
Exact Sciences Corporation
Managed sensitive client communications regarding colon cancer screening kits., Provided HIPAA-compliant support and education to patients and healthcare providers.
Freelance CSR for Chinese Brands (Rosegal, Dresslily, etc.)
Delivered written support for fashion and e-commerce websites., Managed large volumes of concurrent chats while maintaining a personalized experience.