Customer Service Professional Profile | CazVid

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Mike Peña

San Salvador, San Salvador, El Salvador

Customer Service Representative with 8 years of experience

  • Accumulated nearly 8 years of dedicated experience in customer service, consistently learning from every interaction.
  • Focused on providing resolutions aligned with customer requests and company policies.
  • Committed to offering high-quality customer service by adhering to client guidelines.
Customer Service
Expert
Handling customer inquiries and complaints to ensure satisfaction and resolution.
Communication Skills
Advanced
Effectively conveying information and resolving issues through clear, empathetic communication.
Problem Resolution
Advanced
Applying company protocols to resolve customer issues efficiently.
Learning & Adaptability
Intermediate
Continuously learning from interactions to improve service quality.
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Learning Never Stops!

Education, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.

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Customer service representative

I have almost 8 years of experience as a customer service representative, in which I have working towards the best customer service experience for a customer, learning every day from every single interaction. I consider my self as a perfect candidate because of my commitment to provide a resolution according to the customers request or complaint, based on the client's guidelines and protocols to offer the customer a proper resolution.

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