Dedicated professional with experience in customer support and language education, specializing in empathetic communication, problem-solving, and engaging teaching methods to enhance client and student experiences.
Skilled in understanding and sharing clients' and students' feelings to build trust and rapport.
Proficient in attentively listening to understand needs, enabling tailored support and instruction.
Experienced in guiding learners and clients towards achieving their goals through tailored feedback.
Capable of analyzing issues quickly and developing effective solutions in dynamic environments.
English4kids
Designed and delivered dynamic English lessons for children, fostering a supportive and engaging learning environment.. Used active listening and empathy to understand students' needs, adapting teaching methods to enhance comprehension and confidence in language acquisition.
Foundever
Provided high-quality support to international customers by resolving complex issues with patience and clarity.. Managed stressful situations effectively, ensuring customer satisfaction and loyalty.. Collaborated with cross-functional teams to improve service protocols and reduce response times by 15%.
ENGLISH PROGRAM
Okay, in my previous experience, as I have mentioned before, I worked as a rescue agent. It was an insurance company that provided roadside assistance for people who were stranded on the side of the road. So I received calls. I had to locate people in real time, of course, making sure that they were in a safe location first. And then I had to contact the service provider. It was maybe for a flat tire or maybe they ran out of fuel. So it was a fuel delivery or maybe they just had to be towed because their vehicle wasn't starting, okay? I learned how to deal with pressure, how to stay calm in these type of situations and focusing on providing a solution instead of focusing on the problem, okay? I learned how to use this dispatch software in order to provide an excellent service and of course a solution because at the end of the day, the customer is just wanting for a solution. They want to be at their home and safe, so I made sure this was going to happen, okay? Me as a dispatcher, okay? So I think I am going to definitely be a perfect fit since I love to work in groups and I'm a fast learner. I'm eager to hear them from you, okay? Thank you. Thank you for this.
Okay, what experience do you have with dispatch software or similar tools? Okay, my experience with dispatch software is using them to track dispatch in real time, and also I use them to track the driver's location and also to assign jobs efficiently. And of course, it helps to improve communications and efficiency as well by providing clear updates, clear updates about the service, maintaining a clear communication with both drivers and customers.
Okay, tell us about the challenge you faced while coordinating deliveries or pickups. How did you resolve it? Okay, sometimes the customer didn't receive their package and I had to make sure that everything was okay, that the delivery was underway. I had to contact the carrier to make sure that they had sent the package, actually. How did you resolve it? Okay, first of all, I made sure that the customer received their package. If not, they have to receive their money back, okay? And also had to be compensated. Okay, of course I apologized first. I contacted the carrier and tried to see what the situation was at that moment, okay? If maybe happened to be a lost in transit package, well, we had to make a refund process to make sure that the customer was going to be satisfied and, of course, a compensation if needed, okay?
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Okay, I didn't really have to dispatch multiple services at the same time, but if I had to, I would prioritize taking into account emergency location and, of course, customer safety. I would also keep constant communication with both the service provider or the driver and the customer to make sure that everything is efficient, to assure that the customer is safe and calm, waiting patiently for the driver.
Hello, my name is Mikhail Perez. I am from Cartagena, Colombia, in Latin America. I am 33. I am very excited about this opportunity because I think that my skills and experience align well with this role, since I worked as a rescue agent for about two years for an insurance company, providing roadside assistance for people who were stranded on the side of the road. That's why I think I'm
Hello, my name is Michael Perez. I am from Cartagena, Colombia, in Latin America. I am 33. I'm really excited about this opportunity because with my skills and my experience, I'm confident I'm going to be a great fit for this role. So I worked for about two years as a rescue agent for an insurance company.
