This is my profileContact via CazVid
Milca
Customer Service Specialist with 10+ years in Hospitality and Cruise Industry
Video resume
VIP Concierge
I was in charged to make sure all the most valuable customer have an amazing cruise vacation. As their Concierge I was responsible to assist with any concern and inquiries. Helping them with shore excursion reservations, Restaurant Reservations, hotels and private cars.
Contact
Panama City, Panamá, Panama
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided dedicated support to high-value clients, addressing inquiries and concerns to ensure satisfaction.
Reservation ManagementAdvanced
Handled reservations for shore excursions, restaurants, hotels, and transportation for cruise guests.
Communication SkillsExpert
Effectively communicated with international clients in both in-person and call center settings.
MultitaskingAdvanced
Managed multiple guest requests and inquiries simultaneously in dynamic environments.
Summary
Experienced in delivering high-quality customer service across cruise lines and call centers, with a focus on VIP guest experiences.
Key Achievements
- Managed VIP customer experiences, ensuring memorable cruise vacations.
- Assisted guests with shore excursions, restaurant reservations, hotels, and private transportation.
- Gained diverse experience in customer service through roles in cruise lines and call centers.
Skills
Customer ServiceReservation ManagementCommunication SkillsMultitasking
Published on CazVid - Jul 3, 2025