Dedicated professional with over 15 years in hospitality, travel, and call center industries. Skilled in guest relations, team leadership, and bilingual support, delivering exceptional service and operational excellence.
Exceptional ability to understand and meet customer needs, ensuring high satisfaction and loyalty.
Proven expertise in managing hotel operations, lounge services, and guest relations.
Fluent in English and Spanish, with extensive experience in bilingual customer support and concierge services.
Skilled in leading teams, staff development, and implementing training programs to optimize performance.
Teleperformance
IGT Solutions
Hotel Marriott
Managed Lounge operations and personnel. Leading staff training and development initiatives
Royal Caribbean International
Concierge
Hotel Habitel
Continental Airlines
Well, the strategy that I will use in this case will be first giving priority to the shipping promise date. That will be the first one. And also I will have a customer type. I don't know if it's any membership or something that we will need to consider before sending or dispatching. Also the availability that as the company we have. Also, I'll take in consideration the geography, meaning the road or, you know, the position that the dispatch should be go through. And finally, if it's any type of product, then I will consider that as well.
Hi, my name is Catherine. I'm from Colombia. I'm looking for a job that allow me to work from home since I have a two-year-old baby. I have over 20 years of experience in customer service, so I know how important it is to give your customers the first impression and to be the first contact to guide them properly. So I would appreciate if you can review my resume, and I'm looking forward to hear from you. Thank you so much.
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