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Milena

Costing Associate at Southbridge Access LLC

Contact

Santiago, Santiago Metropolitan, Chile
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Competencies

Customer ServiceAdvanced

Skilled in managing customer inquiries and building strong client relationships across diverse markets.

Tour Package Quotation & SalesIntermediate

Experienced in designing appealing tour packages and effectively promoting cruise and travel services.

Vendor & Supplier ManagementAdvanced

Proficient in coordinating with hotels, transport providers, and travel agents to optimize offerings.

Cost Analysis & BudgetingAdvanced

Expert in preparing detailed cost breakdowns, ensuring accurate and competitive pricing strategies.

Education

Bachelor
CEUNSP (Centro Universitário Nossa Senhora do Patrocínio)

Languages

SpanishNative
EnglishFluent
PortugueseFluent

Summary

Dedicated professional with a strong background in travel sales, cost analysis, and vendor relations. Proven ability to enhance customer satisfaction, optimize costs, and expand client portfolios across multiple markets.

Key Achievements

  • Developed detailed cost breakdowns enhancing pricing accuracy for tour packages.
  • Streamlined vendor collaboration processes, improving operational efficiency.
  • Contributed to improved profit margins through precise cost analysis.

Experience

Costing Associate

Southbridge Access LLC
marzo 2024 - Actualmente

Prepare detailed cost breakdowns for tour packages, factoring in accommodation, transportation, meals, activities, and other expenses., Work closely with hotels, transport providers, and other vendors to secure the best rates and maintain strong relationships., Support the sales and product development teams by providing accurate cost data for customized travel solutions tailored to client needs., Maintain a database of supplier rates, track cost trends, and analyze fluctuations that might impact pricing strategies., Assist sales teams with quotations, ensure cost accuracy in proposals, and address any pricing-related inquiries to support seamless operations.

ejecutiva de ventas

naviera y turismo skorpios
agosto 2023 - marzo 2024

Promoting and selling cruise packages to potential customers., Understanding the features and benefits of various cruise offerings., Building relationships with travel agencies and effectively communicating the unique experiences associated with each cruise.

Domains Account Manager

Marcaria.com
diciembre 2021 - junio 2023

Manages customer service for all aspects involving the purchase and registration of domains for Web pages., Efficiently handles customer service in Latin America, North America, Europe and Africa, due to his knowledge of 3 languages., Identifies opportunities to offer additional products and/or services to customers and thus maximize company profits., Constant support for the execution of new projects until their completion., Management of Outlook, internal platform (Panel), Sharepoint, Keeper, Zendesk and several web pages of each country.

Sales Group Executive

Kuoni Group Travel Experts
noviembre 2016 - diciembre 2019

Responsible to quote tour packages, providing the best services and suitable hotels as per clients request., Look and implement opportunities to expand our client portfolio: adding new accounts and implementing the existent ones., Supporting strategic projects, activities and initiatives related to group sales.

Supplier Connectivity Executive

GTA - Gulliver Travel Associates
octubre 2014 - noviembre 2016

Connecting South and North America market (travel wholesalers, retails, online travel agents, tour operators) to GTA extranet live system., Training Revenue managers, contract optimization and improve the current 3B (third tier) portfolio, including chain MA (margin) hotels., Responsible for costumers and suppliers contacts, supporting the growth of first tiers contracts, including Channel Manager users.

Skills

Customer ServiceTour Package Quotation & SalesVendor & Supplier ManagementCost Analysis & Budgeting
Published on CazVid - Jun 2, 2026
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