Mindy - Customer Service & Support Specialist with diverse frontline experience

Utilized to effectively assist customers, coordinate teams, and facilitate service delivery.

Adapted to diverse roles in customer service, technical support, logistics, and hospitality environments.

Collaborated with team members to ensure high-quality service in fast-paced settings.

Prioritized tasks across multiple roles to meet customer and operational needs efficiently.

Worked with diverse teams to coordinate services and enhance customer experiences.

Take inbound calls from customers who were seeking for support to change itinerary, book flights and get quotes.

Take inbound calls to help customers to find hotel stayings, book them, change dates and also provide general information about the services of the company.

Recevive calls from customers who were asking for help to troubleshoot their internet connectivity, resolve hardware and software issues also related with their equipment.

Collect and negotiate Medical equipment and bills provided from Insurance companies to come to an agreement to settle down the patient and close the case, with or without having to go to court.

Coordinate and communicate with my delivery team vital information as orders, service requests also facilitate the deployment of appropriate assets and the accomplishment of the deliveries and pick ups previously scheduled., Set up appointments and instruct the drivers to better find the right locations for deliveries, also interact with the customers in regards their appointments and quality of service provided and equipments.

Assist the waiter and ensure a good experience for customers dining services., Setting tables, clearing dishes, refilling drinks also provided a good customer service to passengers on board a cruise ship.