This is my profileContact via CazVidMiranda
Customer Service Specialist with 3+ years in retail and tech
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Competencies
Managed customer inquiries and resolved issues promptly in retail and tech environments.
Provided support in English and Spanish, facilitating broader customer engagement.
Engaged with customers attentively to accurately understand needs and respond effectively.
Addressed customer issues by identifying root causes and proposing appropriate solutions.
Utilized common software tools to manage customer information and support workflows.
Education
Languages
Summary
Experienced in delivering excellent customer service across retail and technology sectors. Skilled in active listening, problem solving, and bilingual communication in English and Spanish. Proven ability to handle diverse inquiries efficiently and grow professionally.
Key Achievements
- Handled diverse customer inquiries across retail and tech sectors, improving satisfaction via active listening.
- Developed bilingual communication skills in English and Spanish, enhancing support reach.
- Progressed from entry-level support to senior customer service roles, demonstrating skill growth and responsibility.