Experienced in managing customer interactions, coordinating healthcare appointments, and leading recruitment processes. Skilled trainer with a focus on quality assurance and process improvement.
Handled international customer inquiries, provided tailored service, and offered product benefits.
Oversaw recruitment lifecycle including sourcing, screening, interviewing, and onboarding of candidates.
Developed and delivered training sessions, administered language tests, and maintained updated campaign knowledge.
Coordinated medical appointments and managed communication for schedule availability and prescriptions.
VoiceTeam Call Center
Assisted international customers who called to inquire about specific services and offered additional benefits during the same call.
VoiceTeam Call Center
Coordinated medical appointments for Florida-based patients, addressing inquiries about available time slots and prescription refills.
VoiceTeam Call Center
Manage end-to-end recruitment process, from sourcing to onboarding., Source, screen, and evaluate candidates for various positions., Coordinate interviews and maintain candidate pipelines.
VoiceTeam Call Center
I was promoted to trainer within the same year, learning new campaigns to provide updated knowledge to new hires, and administering English tests to agents to assess their language proficiency.
CLINICAL PSYCHOLOGY
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Evaluated text coherence and accuracy for AI training tasks, managing time efficiently.
RWS AI Moravia (Remote)
Evaluate and assess the coherence of text snippets according to guidelines., Ensure accuracy and quality with efficient time management (0.2 minutes/task).
