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Misael
Customer Service Specialist with 6-7 years in technical support and restaurant equipment
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Competencies
Delivered technical support to restaurant owners and customers, resolving connectivity and equipment issues.
Identified and fixed issues related to printers, terminals, and handheld devices to ensure seamless payment processing.
Supported the installation of networking and point-of-sale devices for restaurant clients.
Effectively guided customers through technical procedures to resolve device and connectivity issues.
Education
Summary
Experienced customer support specialist skilled in troubleshooting, device installation, and technical assistance for restaurant and internet clients. Proven ability to resolve issues efficiently and support business operations.
Key Achievements
- Provided technical support for internet and restaurant equipment, ensuring smooth operations for clients.
- Assisted customers in troubleshooting and installing new equipment to minimize downtime and improve system performance.
- Gained extensive experience supporting restaurant owners with device troubleshooting and connectivity issues.
Experience
Technical Support / Billing
Assisted customers in resolving satellite internet connectivity issues, including slow service or outages due to weather conditions, ensuring they understood the necessity of dispatch delays during adverse weather., Streamlined customer comprehension of invoices, breaking down charges and explaining prorated fees., Managed exceptions processing within the finance department.
Customer Service & Technical Support
Delivered technical support to restaurant owners, guiding them through the installation and configuration of operational equipment such as printers, terminals, and handheld devices., Conducted network printer mapping, installed various software applications, and maintained operating system integrity through rigorous testing and troubleshooting., Documented incidents in compliance with ticket creation processes, ensuring seamless issue tracking., Specialized in Mac device troubleshooting, addressing common issues including misbehaving applications, initiating safe mode, and performing system updates.
Technical Support & Customer Service
Responded to customer inquiries regarding slow or non-functional internet service, documenting the troubleshooting steps taken during the call., Executed remote fixes by guiding customers through modem reboots and offered solutions to enhance internet speed.
Exceptions Processing/Finance
Provided services for homeowners insurance by receiving documents determine the process necessary to take if payments are required to be made on loans for escrow accounts update information for renewal and non-renewal accounts.