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Customer Service & Financial Processes Specialist with 7+ years of experience
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Competencies
Managed payment reviews, discrepancy resolution, and reconciliation in financial contexts.
Audited contract setups and billing for accuracy, identifying errors and ensuring compliance.
Provided technical troubleshooting and escalated support for customers and clients.
Handled customer inquiries, disputes, and account issues to ensure customer satisfaction.
Resolved connectivity, software, and hardware issues related to mobile devices.
Education
Summary
Experienced specialist in payment processing, contract auditing, and customer support across finance and tech industries.
Key Achievements
- Reviewed and processed payments, resolving discrepancies and maintaining accurate records at Capgemini
- Audited contract setups, billing accuracy, and compliance, contributing to process improvement at HCL Tech
- Handled escalated customer issues, providing technical and account support across various companies
Experience
Cash Applications Specialist
Reviewed payment remittances from Office Depot customers to ensure accurate and timely application to accounts., Researched and resolved payment discrepancies, misapplied funds, and short payments., Investigated and processed disputes, working closely with the Collections Team to identify and resolve outstanding issues., Maintained accurate records and reconciled customer accounts to ensure proper financial reporting.
Quality Assurance Analyst
Audited the Contract Setup and Billing process for service agreements provided by Xerox to companies for their printers and copiers., Ensured accuracy and compliance with contract terms, pricing structures, and billing guidelines., Identified discrepancies and provided feedback to improve process efficiency and reduce errors., Assisted in training and supporting teams to uphold best practices in contract setup and billing., Managed and analyzed multiple quality reports to track errors, identify trends, and implement corrective actions.
Customer Care Representative
Assisted customers with billing inquiries, account management, and mobile service support., Provided technical troubleshooting for mobile devices, network issues, and service disruptions., Handled customer complaints and service escalations, ensuring timely and effective resolution., Educated customers on plans, promotions, and service features to enhance their experience.
Executive Resolution Specialist
Handled escalated calls from customers regarding mobile service issues and technical support for their devices., Provided high-level customer service by resolving complex complaints efficiently and professionally., Troubleshot and assisted with device-related technical issues, including connectivity, software, and hardware concerns., Documented customer interactions and resolutions to maintain service quality.