Mitchel - Customer Service Supervisor with 3+ years in contact centers

Summary

Experienced contact center supervisor with a background in training and operations, adept at managing KPIs and deadlines.

Video Resume

I was able to be more than a year as a supervisor in my campaign, going from agent, support coach, team leader and then team manager. nI worked in the operations side, but also, as a nesting supervisor, handling not only more than 10 key performance indicators, but also with deadlines as nssters had only 4 weeks.nTeam manager

Key Achievements

• Held roles including trainer and support coach, broadening skills across contact center operations

Skills

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