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Mitchel
Customer Service Supervisor with 3+ years in contact centers
Video resume
Team manager
I was able to be more than a year as a supervisor in my campaign, going from agent, support coach, team leader and then team manager. nI worked in the operations side, but also, as a nesting supervisor, handling not only more than 10 key performance indicators, but also with deadlines as nssters had only 4 weeks.n
Contact
Heróica Puebla de Zaragoza, Puebla, México
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer support operations and team leadership in contact centers.
Team LeadershipAdvanced
Supervised and trained teams, organized workflow, and managed KPIs.
Operational ManagementIntermediate
Handled operational tasks including KPI monitoring and deadline adherence.
Training & SupportIntermediate
Conducted training sessions and provided support to agents and team members.
Summary
Experienced contact center supervisor with a background in training and operations, adept at managing KPIs and deadlines.
Key Achievements
- Progressed from agent to team manager within a year, demonstrating career advancement
- Supervised a campaign handling over 10 key performance indicators with strict 4-week deadlines
- Held roles including trainer and support coach, broadening skills across contact center operations
Skills
Customer ServiceTeam LeadershipOperational ManagementTraining & Support
Published on CazVid - Jul 3, 2025