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Collection agent
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Competencies
Provided support and managed customer interactions to ensure satisfaction and issue resolution.
Guided customers in product selection and maximized sales opportunities through needs identification.
Handled payment processing, extensions, and maintained loan compliance for customers.
Utilized English and Spanish languages to communicate effectively with diverse customers.
Education
Languages
Summary
Experienced in client interactions, payment management, and product guidance across multiple customer support roles.
Key Achievements
- Managed payment deadlines and processed extensions to assist customers in loan compliance at Sitel and Sutherland
- Guided and assisted customers to choose appropriate products, enhancing customer satisfaction and sales at Teleperformance and Transcom
- Handled complex customer interactions, de-escalating issues and ensuring satisfaction across various roles
Experience
Collection agent
Handling the first line of interaction between customers who have short- to mid-pending car loans, Handling deadlines and extensions for payments, Processing payments to bring the loans back to current status
Sales agent
Guiding customers in the right direction based on product knowledge and the customer's necessities
Sales agent
Identifying customer needs and presenting appropriate products to maximize sales opportunities, Assisting customers with different inquiries related to previous orders or purchases
Customer representative
Focusing on customer satisfaction, Handling complex processes and delivering difficult information, De-escalating customer issues to ensure overall product satisfaction
Collections - Customer service agent
Managing payment deadlines, Processing payment extensions to assist customers in maintaining loan compliance