Moises - Club Operations Manager with 10+ years of hospitality and event coordination

Florida City, Florida, United Statesen

Led daily operations at Empire Lounge, managing a team of 28 staff, ensuring regulatory compliance and guest satisfaction.

Streamlined inventory management and vendor relationships, maintaining consistent supply flow for club needs.

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Summary

Dedicated general manager with over a decade in hospitality, specializing in club management, team leadership, and event coordination. Proven ability to drive guest satisfaction, streamline operations, and foster positive environments.

Key Achievements

Curated entertainment schedules, enhancing guest experiences and increasing repeat visitation.

Skills

Team LeadershipExpert

Directed a diverse team of staff in high-paced club environment, ensuring smooth operations and staff development.

Customer Relationship ManagementAdvanced

Built strong rapport with clients and guests, handling issues swiftly and maintaining a positive club atmosphere.

Event Planning and CoordinationIntermediate

Coordinated entertainment schedules and special events, boosting guest engagement and club reputation.

Inventory and Vendor ManagementAdvanced

Managed club inventory and vendor relationships to ensure seamless supply chain operations.

Verbal and Written CommunicationExpert

Effective communication with staff, vendors, and guests, supporting staff training and operational clarity.

Languages

English(Bilingual or proficient (C2))Spanish(Advanced (C1))

Experience

General Manager

Empire Lounge

JAN 2025 - PRESENT

Oversee all club operations, including bar service, floor management, security, and entertainment staff., Manage inventory and maintain strong vendor relationships to ensure steady supply of beverages, equipment, and supplies., Recruit, train, and supervise a team of [28] employees; create staff...

Commercial Assistant

Mercaflor

MAY 2024 - PRESENT

Maintain and update agendas for meetings, appointments, and events, ensuring efficient scheduling and timely completion of tasks., Create accurate and detailed quotes for floral arrangements based on client specifications and preferences., Translate various documents to support clear communication...