Moises - Customer Service Professional with 5+ years of diverse experience

Experienced in guest relations, reception, and client support in hospitality and corporate environments.

Handled first-level support through calls and chats, creating reports, and managing remote assistance tasks.

Created monthly performance reports using Power BI for internal metrics at Accenture.

Proficient in Microsoft Office, Power BI, ServiceNow, and general office management tools.

Demonstrated leadership skills through handling diverse responsibilities and report presentations.

Check in and check out of guests, Billing payments in local and foreign currency, Personal cash management and posnet, Management of the incoming calls, Reception and delivery of messages to guests and associates, Coordination of special amenities to corporate guests or special occasions

Reception and manage of calls and chats from users who need first level help through remote assistance, Call referral, Creation and follow-up of reports in ServiceNow tool, Attention in English and Spanish

In charge of following the metrics and stats for internal use, Creating monthly reports with Power BI, Presenting reports to the head management