Dedicated technical consultant with proven skills in hardware repairs, troubleshooting, and customer service. Adept at resolving complex issues efficiently, ensuring high client satisfaction and operational excellence.
Extensive experience in diagnosing and repairing hardware and software issues, including iPhone repairs.
Skilled in handling customer escalations and providing clear, effective communication to ensure customer satisfaction.
Proficient in diagnosing technical problems and recommending solutions to enhance device and system performance.
Experienced in managing support tickets using systems like GSX Support, ensuring efficient issue tracking and resolution.
iStore Clearwater
Delivered exceptional technical support for Apple products and services, resolving customer queries efficiently.. Assisted with troubleshooting, software updates, and device configurations to enhance the user experience.. Provided product training to customers to help them maximise the use and value of their devices.. Maintained accurate records of customer interactions and technical issues in internal support systems.. Worked collaboratively with team members to share knowledge and improve service standards.. Conducted detailed assessments for insurance claims, including damage reports and repair cost estimates.. Oversaw the repair process for a wide range of Apple products.. Managed inventory of repair parts and tools to ensure availability for timely repairs.. Consulted with customers to understand their needs and deliver tailored support solutions.
Eye Platinum Repairs
Used internal tools and job aids to determine the appropriate technical solutions for client issues.. Acted promptly on technical matters to ensure service level agreements were met.. Communicated daily with clients and dealerships via phone and email.. Conducted research and utilised available resources to manage and resolve support cases.. Established a business case approach to assess and deliver appropriate assistance.. Maintained key performance metrics and quality assurance standards to improve customer satisfaction.. Supported client escalations and ensured smooth operations for senior management.
ST Solutions Tech
Certificate
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Assisted clients with queries relating to IT support, hardware repairs, and general technical issues.. Diagnosed and assessed hardware and software issues, providing clear recommendations for repair or upgrades.. Maintained strong customer relationships through effective communication and problem-solving.. Provided regular updates to clients on repair status and managed expectations professionally.. Collaborated with the technical team to ensure timely and effective resolution of issues.
