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Monica
Customer Service & Sales Professional with 10+ years of versatile experience
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Competencies
Delivered high-quality assistance and support to diverse customer groups, including vulnerable passengers.
Engaged in selling telecommunications products such as phones, cable, and Internet services.
Effectively communicated with customers and passengers, ensuring clarity and satisfaction.
Provided customs and airport assistance, handling vulnerable travelers with care and professionalism.
Education
Summary
Over 10 years of experience supporting customers and driving sales in diverse industries, including airport services and telecommunications.
Key Achievements
- Provided specialized assistance to handicapped passengers and minors at Toronto Pearson Airport, ensuring safe and smooth travel experiences.
- Gained extensive customer service and sales experience across multiple fields including telecommunications and airport services.
- Developed strong communication and interpersonal skills through over a decade of direct customer interaction.
Experience
Administrative Assistant
Maintained solid customer relationships by handing their questions and concerns with speed and professionalism, Assisted unaccompanied minors in a safe and kind manner from the moment they arrive at airport check-in until they reach their destination., Provide passengers (customers) wheelchair assistance to and from the door of the Aircraft throughout their journey