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Customer Support Specialist with 5+ years in tech and healthcare sectors
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Competencies
Delivered bilingual customer service via chat, email, and phone, resolving issues, managing tickets, and ensuring client satisfaction.
Utilized Zendesk, Salesforce, and Jira to track, document, and resolve customer issues efficiently across roles.
Effectively managed disputes and escalated issues, maintaining professionalism and positive customer interactions.
Provided seamless support in English and Spanish, facilitating clear communication with diverse customer bases.
Participated in blood sample collection and patient support across healthcare laboratories, ensuring proper procedures.
Education
Languages
Summary
Dedicated support specialist with over 5 years of experience in customer service, technical support, and healthcare labs. Skilled in managing complex issues via CRM tools, delivering empathetic assistance, and working efficiently in bilingual environments. Proven track record of resolving escalated...
Key Achievements
- Provided bilingual support to diverse clients at VEHO TECH INC., resolving delivery issues and improving customer satisfaction.
- Managed escalated cases using Salesforce, Zendesk, and Jira at SUTHERLAND GLOBAL SERVICES, ensuring timely resolutions.
- Handled complex inquiries and provided tailored solutions across multiple roles, demonstrating adaptability and communication skills.
Experience
Delivery and Client Support Associate
Provide bilingual (English/Spanish) support to customers, drivers, and retail partners through chat, email, and SMS, ensuring smooth delivery experiences., Investigate and resolve delivery-related issues such as delayed packages, wrong destinations, or customer concerns with empathy and...
Senior Associate Account Manager
Provided customer support via messaging, offering real-time assistance to resolve general inquiries and issues., Member of the T3 resolutions team, handling escalated cases via email and phone., Used Salesforce, Slack, Outlook, and Jira to manage tickets and case follow-ups., Developed effective...
Bilingual Resolutions Agent
Delivered customer and merchant support via chat, email, and phone., Resolved complex inquiries related to products and services, offering tailored solutions., Managed tickets using Salesforce and Zendesk., Maintained clear and professional communication while meeting customer expectations.
Bilingual Customer Service Agent
Provided chat-based customer support, addressing questions about products and services., Handled appointment scheduling and payment tasks., Used LivePerson to manage chats and customer requests., Prioritized multiple conversations based on urgency.
Bilingual Customer Support Agent
Delivered customer service via chat, phone, and email., Resolved issues related to orders, products, and accounts., Handled Amazon's internal tools for order and incident management.
Semi-Bilingual Agent
Provided phone-based customer support.
Laboratory Assistant
Collected blood samples and provided patient care.
Laboratory Assistant
Collected blood samples and provided patient care.
Laboratory Assistant
Collected blood samples and provided patient care.
Laboratory Assistant
Collected blood samples and provided patient care.